Terms and Conditions of Sale

Last updated: June 1, 2026

Welcome to Romy Coaching. These Terms and Conditions of Sale ("Terms") govern all sales of services and products offered by Romy Coaching ("we", "us", "our") through our website and app. By purchasing our services or creating an account, you ("you", "the Client") agree to be bound by these Terms.

Please read them carefully. If you do not agree with any part of these Terms, do not use our services.

1. Definitions

• "Coach" refers to Romy Coaching, the service provider.
• "Client" refers to any natural person over 18 years of age who purchases a coaching service.
• "Services" refers to any coaching program, personalized plan, subscription, digital content, or consultation offered by the Coach.
• "Website" refers to the platform through which the Services are sold and delivered.
• "Contract" refers to the agreement formed between the Client and the Coach upon confirmation of an order.

2. Services Offered

Romy Coaching offers personalized coaching services, which may include but are not limited to:

• Custom workout programs.
• Nutrition and meal planning support.
• Progress tracking and follow-ups.
• Chat-based support and consultations.
• Digital content, guides, and educational materials.

Each Service is described on the Website with its content, duration, and price. The Client acknowledges having read the description before placing an order.

3. Ordering Process

Placing an order requires the following steps:

1. Selecting the desired Service on the Website.
2. Providing accurate personal and payment information.
3. Reading and accepting these Terms and the Privacy Policy.
4. Confirming the order and completing payment.

An order is only considered final and binding once payment has been received and a confirmation email has been sent to the Client. The Coach reserves the right to refuse or cancel any order in case of suspected fraud, misuse, or inability to deliver the Service.

4. Prices and Payment

Prices for the Services are displayed on the Website in the applicable currency and include any applicable taxes unless otherwise indicated. The Coach reserves the right to modify prices at any time; however, the price applied to the Client will always be the one displayed at the time of order.

Payment is made online through our secure payment provider, Stripe. Accepted payment methods include major credit and debit cards. For subscription-based services, payment is charged automatically on each renewal date until cancellation.

In case of non-payment or payment failure, access to the Services may be suspended without notice until the situation is resolved.

5. Right of Withdrawal

In accordance with applicable consumer protection laws, Clients based in the European Union have a right of withdrawal of 14 calendar days from the date of order confirmation, without needing to justify their decision.

Exception: The Client expressly acknowledges and accepts that, when the Services begin to be delivered (for example, when the first personalized plan is sent or when digital content is made accessible) before the end of the 14-day period, the right of withdrawal is forfeited under Article L.221-28 of the French Consumer Code (or equivalent provisions in other EU jurisdictions).

To exercise the right of withdrawal, the Client must send a clear statement of their decision to contact@romy-coaching.com before delivery of the Service begins. Refunds will be issued within 14 days of the withdrawal notification, using the same payment method as the original transaction.

6. Delivery of Services

The Services are delivered digitally, through our Website, app, or by email, within the timeframe indicated at the time of purchase. Delivery times are given as an estimate and may vary depending on the type of Service and the information provided by the Client (questionnaires, body assessments, etc.).

The Client is responsible for providing accurate, complete, and up-to-date information required for the delivery of the Services. Any delay caused by incomplete or inaccurate information from the Client cannot be attributed to the Coach.

7. Client Obligations

The Client agrees to:

• Provide truthful and accurate information at the time of registration and throughout the coaching relationship.
• Follow the plans and recommendations to the best of their ability, while remaining responsible for their own health and safety.
• Consult a doctor before starting any nutrition or exercise program, especially in case of pre-existing medical conditions.
• Not share, resell, reproduce, or distribute the coaching materials, plans, or any other content provided by the Coach.
• Behave respectfully in all communications, including in group chats and with the coaching team.

Any violation of these obligations may lead to immediate suspension or termination of the Services without refund.

8. Subscriptions, Renewal and Cancellation

Some Services are offered on a subscription basis (monthly, quarterly, or annually). The subscription renews automatically at the end of each period, at the price in effect at the time of renewal, unless cancelled by the Client before the renewal date.

The Client may cancel their subscription at any time by contacting contact@romy-coaching.com or through their account settings. The cancellation takes effect at the end of the current billing period. No partial refunds will be issued for the ongoing period, unless required by law.

9. Refund Policy

Outside of the legal right of withdrawal (Section 5), all sales are final. However, the Coach may, in exceptional circumstances and at its sole discretion, grant a partial or full refund, in particular in case of:

• A duly documented medical condition preventing participation in the program.
• A proven technical impossibility to deliver the Service on our side.
• Any other case reasonably justifying a refund.

Refund requests must be sent in writing to contact@romy-coaching.com along with any supporting documents.

10. Medical Disclaimer

The Coach is not a medical professional. The Services offered are for informational and educational purposes only and do not constitute medical, psychological, or nutritional advice as defined by law.

Before beginning any exercise or nutrition program, the Client must consult a qualified healthcare professional, particularly in case of injury, illness, pregnancy, eating disorder, or any other medical condition. The Client remains solely responsible for the decisions they make regarding their health, and the Coach cannot be held liable for any physical, psychological, or other consequences resulting from the application of the plans.

11. Intellectual Property

All content provided by the Coach — including but not limited to workout plans, meal plans, videos, guides, images, texts, logos, and the visual identity of Romy Coaching — is the exclusive property of the Coach and is protected by intellectual property laws.

The Client is granted a personal, non-exclusive, non-transferable, and limited license to use this content for their own personal purposes only, for the duration of their subscription. Any reproduction, distribution, publication, resale, or commercial use, in whole or in part, is strictly prohibited without prior written consent from the Coach.

12. Liability

The Coach undertakes to provide the Services with due diligence and professionalism. However, the Coach's liability is limited to a means obligation and not a result obligation: results depend to a large extent on the Client's involvement, discipline, and personal circumstances.

To the fullest extent permitted by law, the Coach shall not be held liable for:

• Indirect, incidental, or consequential damages.
• Damages resulting from misuse or improper application of the plans.
• Health-related consequences of the Client's failure to consult a healthcare professional.
• Interruption or unavailability of the Services due to technical issues, maintenance, or events beyond our reasonable control.

In any case, the total liability of the Coach is limited to the amount actually paid by the Client for the Service concerned in the 12 months preceding the event giving rise to the claim.

13. Personal Data

The processing of personal data collected in the course of providing the Services is described in our Privacy Policy, which forms an integral part of these Terms. By accepting these Terms, the Client acknowledges having read the Privacy Policy.

14. Force Majeure

The Coach cannot be held liable for the total or partial non-performance of its obligations if such non-performance is caused by a force majeure event, as defined by applicable law, including but not limited to: natural disasters, pandemics, war, strikes, technical failures beyond our control, or governmental decisions.

15. Modification of the Terms

The Coach reserves the right to modify these Terms at any time. The applicable version is the one in force on the Website at the time the Client places an order. In case of significant changes affecting active Clients, they will be notified by email at least 30 days before the changes take effect.

16. Governing Law and Jurisdiction

These Terms are governed by [APPLICABLE LAW — e.g., French law]. Any dispute relating to the interpretation or performance of these Terms will first be subject to an amicable resolution attempt between the parties.

In the absence of an amicable agreement, and in accordance with applicable consumer law, the Client may resort to a consumer mediator free of charge. For Clients residing in the European Union, the European Commission's online dispute resolution platform is also available at: https://ec.europa.eu/consumers/odr.

Failing amicable resolution, the competent courts will be those designated by applicable law.

17. Miscellaneous

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the other provisions shall remain in full force and effect. The failure of the Coach to enforce any right under these Terms shall not constitute a waiver of that right.

18. Contact

For any questions, complaints, or requests regarding these Terms or our Services, please contact us at:

Romy Coaching
Email: contact@romy-coaching.com